Support
Something not working?
Call first — most faults we can see and fix without coming out.
+357 96 123456[PLACEHOLDER — confirm the support number and the hours it’s answered.]
Report an issue
Tell us what’s happening and when it started. You’ll get a reply the same working day.
This form isn’t connected yet — we haven’t decided where enquiries should go.
Service plans
What cover looks like
You don’t have to be on a plan for us to answer the phone. A plan buys you a guaranteed response time and scheduled checks.
Call-off
No monthly cost. You call, we quote, we come.
- Remote diagnosis charged by the hour
- Call-out at standard rates
- No guaranteed response window
Covered
A fixed monthly cost with a response time attached.
- Remote diagnosis included
- Guaranteed response window
- One scheduled visit a year
Managed
For sites where downtime costs money.
- Priority response
- Quarterly checks and reporting
- Firmware and backup management
[PLACEHOLDER — real plan names, inclusions and prices.]
Do it yourself
No need to call us for these
- Adding or removing a user
- Changing a schedule or a scene
- Resetting a keypad
- Getting the app onto a new phone
- Reading your energy history
[PLACEHOLDER — link each of these to a short guide or a video.]