How we work
Four steps, no surprises.
The same order every time, whether it’s a flat in Larnaca or a production line. Here’s what each stage actually involves — including the parts most companies leave out.
- 01
Listen
We come to the space and ask what isn’t working. Not which system you want — what’s actually getting in the way, day to day. No specification, no product names, no laptop. And if we think automation is the wrong answer for your problem, this is where we say so.
- 02
Design
You get a plan in plain language, a fixed price, and a timeline. It says what goes where, what it does, and what it costs — with nothing on it you didn’t ask about. If something you wanted turns out to cost more than it’s worth, we’ll tell you and let you decide, rather than quietly leaving it in.
- 03
Install
We work around you. The panel goes in first, then the rooms. You get dates in writing, and a phone call if they move. We clean up at the end of each day rather than at the end of the job, because you have to live or work in the space in between.
- 04
Stay
A training session with everyone who’ll touch the system, not just whoever signed the contract. A documentation pack. Then the same number to call in year five — and the same people answering it.
After the handover
The part nobody puts in a brochure
This is where automation projects usually go wrong. Not during the install — two years later, when something needs changing and the person who built it has moved on.
You get the documentation
Drawings, addresses, credentials, backups. Everything a competent engineer would need to pick your system up without ever having met us. It’s yours, not ours.
We build on open standards
KNX, Modbus, BACnet — over proprietary systems wherever there is a choice. It means you’re not locked to us. That’s deliberate, and it’s the honest answer to the question people are usually too polite to ask.
Changing something later
Adjusting a scene or a schedule is something you do yourself, and we show you how on handover day. Adding hardware is a call-out. We’ll tell you which one it is before we come out. [PLACEHOLDER — callout rates.]
When something breaks
Most faults are visible remotely and fixed the same day. When they’re not, you get a written response time rather than a promise on a website. [PLACEHOLDER — real response commitments.]